Purpose:
The US Compliance Team Lead will be part of a Global Onsite Team supporting one of Expeditors High Tech customers within an import/export operation. The Team Lead is a key member of the import/export compliance team which facilitates the efficient and timely movement of goods worldwide. This is a leadership role, and the dynamic nature of this team requires individuals who can think quickly, act independently, and proactively solve problems before they arise. Strong customer service skills and effective communication are required.
The US Compliance Team Lead will be accountable for meeting all major duties and responsibilities outlined below in a timely and responsive manner, as directed by the Local Onsite Customs Manager.
Major Duties and Responsibilities:
Support the Operations Supervisor/Manager in process improvements or initiatives and escalations
Making sure the team processes all customer requests in a timely manner
Making sure all the processes are documented / updated and properly communicated
Drive strategy with the team, continuously look at opportunities and provide recommendations to improve operational processes
Responsible for daily tracking of operational metrics and regular performance reporting. Monitor team鈥檚 metrics and ensure to achieve the standards under outlined Service Level Agreements (SLAs).
Support drive\ on any projects or complicated requests, identifying the tasks needed to complete the project then delegate if possible.
Lead daily huddles with the team to review workflow, priority requests, action items for the day
Lead weekly syncs with Google Compliance Managers on status of reports, aging tickets, aging CI鈥檚 and process questions.
Advise customers on import/ export procedure updates / restrictions and customs related matters
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Standard Work Instructions (SWI), external government regulations and customer policies / requirements.
Maintain and further regional matter expertise
Actively engaged in advanced planning deployments
Attention to detail and elevates matters with sense of urgency for timely resolution
Requires good communication skills in a collaborative environment
Provides ongoing status updates to the local management
expeditors