The role of our 32-Hour Key Holder at Vuori is to forge connections with customers while communicating Vuori鈥檚 brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori鈥檚 standards in retail sales and customer experiences. The Key Holder is a key part of the store team and as such is responsible for opening and closing the store, as well as duties such as reporting KPI鈥檚 when required.
What you'll get to do:
Create an unforgettable customer experience
- Works with the sales team to ensure each customer receives the best experience possible.
- Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
- Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
- Be knowledgeable on what鈥檚 new and what鈥檚 selling well and shares with both the customer and team.
Be the business
- Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
- Motivates the sales team and achieves sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
- Leads the team in the completion of projects while keeping the focus on customer experience.
- Communicate inventory needs to support the business goal
Leadership/Ownership
- Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
- Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
- Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
- Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.