Student Services Manager

• Permanent, Full Time

At Acknowledge Education (AE), we’re committed to creating a student journey that is supportive, inclusive, and transformative. We are seeking a Student Services Manager to lead our student-facing teams and ensure every student feels supported from their first day to graduation.

Shape how students experience our services. Build a strong culture of accountability and service excellence, directly influence and improve student satisfaction, retention, and success across our campuses.

What you’ll do

• Support and mentor Team Leaders across student services, complaints and conduct, and student progress.
• Oversee the delivery of fair, consistent, and student-centred services at every stage.
• Use data, feedback, and insights to identify risks and opportunities, and introduce initiatives that lift service quality.
• Collaborate with academics, operations, compliance, and IT to deliver seamless support and communication to students.
• Keep student services aligned with TEQSA, ASQA, ESOS and National Code requirements while maintaining the highest standards of fairness and integrity.
• Provide reports, insights, and advice to leadership to support institutional growth and continuous improvement.

About you

Experienced leader who thrives in dynamic, student-focused environments. Combine empathy with accountability, utilise data and feedback into to make practical improvements. Confident engaging with staff, students, and senior leadership, and you understand how to balance compliance requirements with creating a positive student experience.