Senior UX Researcher

About the role

As a Senior UX Researcher, you will play a central role in informing product direction across multiple teams and business units. You’ll lead high-impact research initiatives, mentor others, and drive evidence-based decision-making at both strategic and tactical levels.

You’ll work closely with cross-functional stakeholders—Product, UX, Engineering, and Leadership—to ensure our solutions are not only usable, but genuinely valuable and aligned with real customer needs.

This is a role for someone who loves autonomy, thrives on complexity, and wants their work to shape product roadmaps and long-term strategy.

What you'll be doing

Lead meaningful research that drives product impact

• Deliver foundational and strategic research that guides product direction and supports business goals.
• Translate user insights into clear, actionable recommendations that shape product roadmaps.
• Develop deep domain expertise within your assigned product or problem area.

Champion user-centricity across teams

• Partner with senior stakeholders to align research planning, priorities, and timelines.
• Mentor junior researchers and enable cross-functional colleagues to conduct high-quality research.
• Collaborate closely with UX designers, becoming the voice of the user in design conversations.

Ensure excellence in research execution

• Manage multiple projects simultaneously, maintaining clarity, quality, and momentum.
• Coordinate internal and external research resources, ensuring projects stay on track.
• Produce compelling deliverables and presentations that influence decisions at all levels.
• Help develop research ops processes, including participant recruitment and continuous improvement initiatives.