About the role
This role will provide configuration and troubleshooting of Cloud/Virtualised Infrastructure, software and Operating Systems for clients to meet their technical requirements. This position will be working in-depth administration and troubleshooting of OS, apps, databases, backups, automation and resolving technical issues from customers in accordance with SLAs on a day-to-day basis.
The role will ensure our services are closely tailored to client needs, whilst also ensuring quality standards and acting as a point of technical and client escalation.
What you'll be doing
Providing service excellence to internal and/or external clients.
Identifying problems and the solutions to resolve them.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Analysing and synthesising information to understand issues, identify options, and support sound decision-making.
Using knowledge of the AWS cloud to support a variety of systems deployed on AWS, utilising a variety of AWS cloud native technology implementations, e.g EC2, RDS, EKS, ECS, EFS, WAF, ELB, Lambda.
Applying methods, processes, and solutions to configure and maintain a variety of applications, including Atlassian products - with a particular focus on Jira and Confluence, GitLab, Harness, Sonarqube and Adaptavist products across various platforms.
Using knowledge of operating systems and storage to satisfy client specifications, maintain good levels of performance/resilience and troubleshoot issues that occur.
Maintain and configure web servers to run a variety of application stacks at the highest level of performance and reliability.
Apply knowledge of networking and security to satisfy client specifications, maintain agreed levels of service and troubleshoot network or security issues.
Using knowledge of IaC, such as Ansible and Terraform, to manage infrastructure and system configurations.
Applying methods, practices and policies to the design and management of databases.
Use virtualisation and cloud technologies to provide resilient performance infrastructures to support client needs.
Identifies potential challenges and risks, and develops contingency plans to deal with them.
The Adaptavist Group
https://careers.smartrecruiters.com/TheAdaptavistGroup