Within the Robotics division, you will join the Product Management team and be responsible for defining, launching and ensuring the performance of the Robotics division's service offering. Your role includes analyzing market trends, structuring a standardized offer, developing innovative service products, and promoting them to both internal teams and customers.
Your main responsibilities include:
Service Offer Development
- Analyze competition and identify differentiation opportunities.
- Define and structure a global service offers for all Business Units.
- Design, evaluate, and package service products (contracts, maintenance, digital services, refurbishment, training, spare partsâŚ).
- Monitor offer performance and recommend necessary adjustments.
Service Pricing Management
- Define and update the service pricing strategy.
- Implement consistent and competitive pricing methodologies.
- Monitor pricing performance in collaboration with Sales and Finance teams.
Offer Promotion & Business Unit Support
- Promote the service offer to Business Units, sales teams, and customers.
- Develop sales tools and materials (value propositions, brochures, training).
- Train and support sales teams in understanding and selling service products.
- Contribute to dedicated communication and promotional campaigns.
Customer Experience & Performance
- Conduct surveys to monitor customer satisfaction and lead improvement initiatives.
- Analyze Service penetration within the installed base and identify growth levers.
- Monitor key service performance indicators, including Service Product and Service revenues, Gross Margin, Service Customer Satisfaction, and Net Promoter Score.
- Contribute to continuous improvement of the overall Services experience.
Mobility : Occasional travel required.