Roles and Responsibilities: The job encompasses but is not limited to the following Roles and Responsibilities:
ā¢ Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
ā¢ Promote STAUBLI services, continuously improve customer relationship and report leads to service sales.
ā¢ Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
ā¢ Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
ā¢ Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance.
ā¢ Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
ā¢ Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
ā¢ Daily reporting to the Local Manager to update status & availability.
ā¢ Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
ā¢ Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
ā¢ Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
ā¢ To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.