eSales Agent - BMW of West Houston

Summary;

The eSales Agent is responsible for engaging with potential customers who inquire via phone, chat, or online platforms regarding new or pre-owned vehicles. The primary focus of this role is to convert inbound interest into qualified showroom appointments by delivering timely, accurate, and professional responses.

This position plays a key role in creating a strong first impression for the dealership. The eSales Agent is expected to provide a premium customer experience while using CRM and lead management tools to track and follow up with leads. Ongoing training in product knowledge, objection handling, and customer communication is provided.

Duties and Responsibilities:

• • Respond promptly to inbound calls, chats, and internet inquiries
• • Deliver accurate pricing, payment, and product information
• • Schedule sales appointments and support lead conversion goals
• • Manage follow-up communication through CRM tools
• • Adhere to structured outreach cadence and response timelines
• • Maintain up-to-date knowledge of inventory, finance programs, and incentives
• • Meet or exceed performance goals tied to appointments and sales outcomes