A Regional Trainer at Somfy would be responsible for developing and delivering technical product training to customers, partners, and internal staff within a specific geographical area or national. This role is vital for ensuring that all stakeholders are proficient in the installation, use, and troubleshooting of Somfy's motorization and smart home solutions.
- Deliver Training: Conduct one-on-one, group, or virtual training sessions on proper procedures to program and control Somfy motors and control systems (RTS, Zigbee, SDN, POE, and standard motors).
- Travel Logistics: Arrange and manage travel (flights, hotels, etc.) and travel to various client/implementation sites, potential travel up to 50%.
- Content Development: Assist in creating and updating training materials, outlines, and presentations.
- Technical Support: Providing expert technical advice and problem-solving support, sometimes on-site, with a view toward educating customers and resolving issues.
- Evaluation and Reporting: Assessing the effectiveness of training programs through feedback and performance metrics and adjusting programs as necessary to ensure continuous improvement.
- Documentation: Maintaining accurate records of training activities, certifications, and customer interactions within a CRM system.
- Collaboration: Working closely with sales, marketing, and product management teams to ensure alignment on product information, market trends, and customer support.
- Learning Management System (LMS): Maintaining and updating content on our LMS for internal and external use.