The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The candidate makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility.
The candidate must be willing and able to travel as needed to support assignments.
Duties & Responsibilities
- Reviews customer applications and makes specific recommendations.
- Troubleshoots specific customer applications and analyzes, evaluates, and rectifies seal operation problems and failures.
- Improves MTBR and reduces material costs.
- Reduces inventory by establishing standards for reduction, minimizing variances found in the physical inventory and optimizing inventory levels.
- Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance.
- May include making both technical and commercial presentations to customers or management.
- Assists and directs development of customer seal standardization programs.
- Also, assist developing inventory management programs that are to be implemented by customers.
- Solves problems on existing installations pro-actively. Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment, seal, or auxiliary equipment.
- Help customers find and define productivity improvements obtained through seal upgrades.
- Approves overall seal and component part design and materials, proposals, layouts, installation, assembly and detail drawings.
- Prepares reports and recommendations to management and assist in development and management of partnership programs.
- Devise and recommend new approaches to problems encountered in assignment.
- Recommends new standards and procedures on design and manufacture of seal components.
- Observes and reports field performance results; collects and evaluates data customers, while working with local John Crane office and sales representative.
- Additional duties as assigned