Solutions Consultant - SMB

The Solution Consultant (SC) is the trusted advisor to our sales reps, prospects, and customers. The primary goal of the SC is to secure revenue by delivering solutions to help our customers do their best work. 

As a Solution Consultant, you will assist Sales to attain their revenue goals by ‘owning the technical win’ as part of the Account team by architecting compelling solutions to address a customer’s key work management challenges, and present a desired future state and deliver a competitive advantage with measurable outcomes.  You will also serve as the subject matter expert in talent acquisition and form great partnerships, both internally and externally, with customer success as the core focus.

What you’ll deliver:

• Lead and document discovery sessions to understand the client's business objectives and desired outcomes

• Become a trusted advisor and expert in SmartRecruiters platform client executives and technical decision makers to provide a deep level of product knowledge with the ability to articulate market trends and the value of SmartRecruiters to develop new business opportunities.

• Identify and present a vision of what the client’s future can look like while helping them understand the capabilities needed 

• Perform product demos tailored to the client’s needs and areas of opportunity where SmartRecruiters provides the right solutions.

• Acts as a resource for the Sales team on demonstrations, new feature benefits, script development, checklists, and other resources to assist in the advancement of demo skills and product implementation for the entire team.

• Continuously leverage internal learning and competitive intelligence

• Understand industry verticals, department verticals, and challenges facing specific buyer personas within SmartRecruiters’s target market

• Develop a repertoire of client stories to convey the value of SmartRecruiters’s solution to the customer, enabling champions to tell stories on our behalf

• Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution

• Provide prompt and detailed handoffs to Customer Experience  to deliver against the proposed solution

• Develop a roadmap to improving your craft