As a Senior Product Operations Manager at SmartRecruiters, you will play a key role in building scalable, efficient, and high-impact product operations. Your work will enable Product Managers, Designers and R&D teams to focus on delivering outstanding products for our customers.
You are passionate about how great products are built. In this role, you will evolve ways of working, strengthen customer feedback practices, optimise the product operations technology stack, and support release and launch execution. You will also collaborate with Product Marketing and GTM teams to ensure business alignment and consistent external messaging.
Product Operations Managers at SmartRecruiters work with product teams and leadership, balancing domain-level partnership with cross-team and central initiatives that improve how we operate at scale.
What you will be doing:
- Ways of working and customer feedback: Evolve, scale, and optimise how product and R&D teams discover, build, and deliver products. Partner with Design to strengthen customer feedback practices that drive better product decisions
- Project and launch leadership: Lead cross-functional initiatives that improve product operations and customer experience. Own launch execution for a small portfolio of key releases, including new products and strategic updates, in close partnership with Product Marketing. Provide stakeholders with clear visibility into progress, risks, and outcomes, and help drive leadership decision-making and alignment
- Release coordination: Drive release coordination across R&D in conjunction with a cross-functional GTM release taskforce
- Cross-functional alignment: Partner across Product, Engineering, Marketing, Customer Success, Support, and the wider business to create consistent visibility and alignment on product direction, progress, and priorities across the organisation
- Product analytics partnership: Partner with Product Analytics to strengthen data-informed decision-making across product teams
- AI and automation enablement: Identify and apply AI and automation opportunities to improve how product teams work, reduce manual effort, and increase the speed and quality of decision-making
- Product tech stack ownership: Oversee the product operations technology stack. Ensure tools and systems are effective, integrated, and aligned with company strategy. Identify and drive optimisation opportunities with Product and Engineering partners