Roles and responsibilities
- Work with internal technical organizations and teams (such as design, assembly and product testing) to drive resolution of customer issues.
- Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate the result.
- Drives quality improvements to meet all customer expectations regarding PPM of product shipped, quality of corrective action reports, and cycle time of customer request.
- Manage customer escalations and closure strategy.
- Provide lessons learned for new and sustaining product.
- Own all end-to-end Sustaining customer issue resolution process.
- Monitor Customer Integration/Field data.
- Participate in Customer QBR鈥檚, Audits, and drive Customer Quality initiatives as needed.
- Maintain knowledge of customer application, workload, and systems.
- Excellent knowledge of WDC manufacturing process, timely follow through, and customer focus.