The Product Quality Senior Manager is responsible for hiring, leading and developing a high-performing quality engineering team, ensuring world-class product quality throughout the product lifecycle. This role combines strategic leadership, team recruitment and development, and hands-on quality management to elevate organizational standards and customer satisfaction
The ideal candidate demonstrates deep proficiency in the philosophy of quality, strong systems engineering fundamentals across all key domains integral to product quality, and the ability to challenge the status quo constructively. They serve as a proactive advocate for the "voice of the customer," ensuring customer-centric decision-making in core team discussions and fostering continuous improvement in product quality.
- Oversee and uphold product quality from PRD creation to production handover and sustaining phases.
- Recruit, onboard, mentor and lead a team of skilled product quality engineers. Foster a culture of continuous learning, collaboration and professional growth
- Define, review and align on product quality criteria and milestones for internal and 3rd party developments
- Define and review qualification plans for development and sustaining phases with internal and 3rd party and ensure conformance to the plans
- Perform quality risk assessments on internal and external JIRAs from 3rd party, proactively identifying vulnerabilities
- Drive alignment among cross-functional teams regarding quality standards and objectives.
- Conduct post-mortem reviews and lessons learned analyses on quality challenges during development and sustaining phases.
- Facilitate cross-site, cross-team collaboration to implement actionable improvements from past experiences.
- Develop and execute mitigation strategies using risk management frameworks like FMEA to protect product integrity and business goals.
- Actively participate in engineering processes, such as PRD, DFx, qualification syncs, test plans, and RDT, to ensure alignment with reliability and quality objectives.
- Forecast and address potential quality risks during engineering reviews.
- Identify and address process inefficiencies across the Product Life Cycle (PLC) execution.
- Collaborate with execution teams to implement robust improvement actions.
- Influence organizational culture to prioritize quality as a key strategic focus.
- Develop and embed quality-centric values, standards, and methodologies across operations.
- Apply data analytics and evidence-based methodologies to support objective decision-making.
- Resolve contentions effectively using measurable insights.