The Sales Engineer for Acoustics will generate revenue growth for Pyrotek’s products and solutions in the acoustics industry by selling a portfolio of consumables, equipment, and technical services to accounts within an assigned territory.
Essential Functions/Responsibilities
- Manage and grow assigned sales territory accounts, by:
- Creating a mutually beneficial working relationship with customers that continuously meets/exceeds expectations.
- Proactively identifying decision makers for initiating the sales process.
- Effectively negotiating pricing, minimum order quantities, and supply agreements with customers, and communicating changes internally for customer demands.
- Promptly providing technical support and resolutions to customers; and collaborating internally as needed.
- Soliciting sales of new or additional products, preparing pricing, and presenting quotations.
- Continuously maintaining awareness of competitors’ activities and employing counter measures to beat or contain competitor efforts.
- Prospecting new customers, preparing pricing, and presenting quotations.
- Correctly developing and preparing customer purchase agreements and submitting to Supply Chain personnel for final review prior to customer signing. At a minimum, each quarter, review agreement levels versus actual performance to ensure customers meet agreement terms.
- Assisting as needed to resolve customer accounts receivable issues.
- Presenting internal and customer technical presentations, as requested.
- Meeting/exceeding sales and gross profit targets.
- Actively strategizing with management on sales tactics.
- Provide effective sales support and ensure customer expectations are met/exceeded for assigned sales accounts and products, by:
- Regularly visiting customers at their facilities with the purpose of building customer rapport, performing training, and/or selling products and services.
- Gathering data, drafting and pricing quotes, and preparing reports and/or presentations.
- Setting final new prices, margins, and quotations within company pricing guidelines for new products or services.
- Appropriately fielding customer calls, handling orders, and responding to customer inquiries in a timely and efficient manner.
- Partnering with customer service, operations, and supply chain to ensure order fulfilment expectations are met.
- Fielding and resolving customer complaints concerning billing or products and documenting accordingly and timely by utilizing the CRM to initiate RMA’s/customer credits for approval.
- Researching and addressing all customer problems and requests, including defining best products as a solution.
- Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.
- Utilize Contact Management database (CRM System) to complete trip reporting and internal sales relationship communications in a timely manner. Ensure travel expense reporting is accurate and timely manner.