We’re seeking a strategic, relationship-driven Account Manager to retain, expand, and grow enterprise accounts that are in the $50K–$400K ARR range into million-dollar partnerships.
You’ll inherit a portfolio of long-standing customers many of who currently engage with Mirantis at the workload or project level. Your mission is to elevate those relationships, moving beyond operational contacts to build executive alignment and strategic engagement at the C-level and senior business leadership tiers.
The role combines customer retention, account expansion, guiding clients to expand their use and introduce them toward new Cloud, AI, and GPU-based workloads that deliver meaningful business value.
What You’ll Do:
Own, retain, and grow a portfolio of enterprise accounts (50K–400K ARR).
Develop and execute comprehensive account plans that clearly define the current state, future state, and a measurable roadmap to get there.
Strengthen executive and C-level relationships, expanding beyond technical or workload-level contacts to strategic decision-makers and budget owners.
Identify and pursue expansion opportunities across new business units, geographies, and next-generation workloads.
Partner with customers to modernise legacy environments, integrating Mirantis solutions into cloud, AI, and GPU development pipelines.
Deliver measurable value from day one, identifying key renewal opportunities, and expansion potential within your first month.
Collaborate cross-functionally with technical, marketing, and customer success teams to ensure exceptional customer experience and retention.
Report on account health, risk, and growth pipeline with clarity and precision.
What Success Looks Like:
Within 30 days:
Develop a detailed understanding of your assigned accounts, including key stakeholders, renewal timelines, and potential for expansion.
Deliver individual account plans that outline the current versus future state vision and provide clear next steps for executive engagement.
Within 90 days:
Establish active dialogues with C-level or senior decision-makers across your top accounts.
Within 6 months:
Achieve or exceed retention and ARR growth targets.
Successfully transition multiple accounts toward cloud, AI, or GPU-driven workloads, positioning Mirantis as a strategic innovation partner.
Drive early renewals, identify new business unit entry points, and show measurable pipeline momentum.
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