Cluster Spa Manager

As Cluster Spa Manager, you will manage the Spa Department for two properties- Anantara Maia Seychelles Villas & Avani+Barbarons Seychelles.

Job Purpose

The Cluster Spa Manager leads is to achieve sustainable growth through analysis of business performance, performance, generate demand, develop and maintain mutually beneficial relationships with business partners, guests and employees.

Area Responsibilities
1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.

3. Relationships with all business partners are maintained and nurtured to mutual

    benefit.

4. The Anantara spa brand integrity is reinforced within all interactions of all

    employees.

5. Spa Employees are continually developed and challenged to maximize their

    potential.

6. The spa benefits from high capture rates through self generated demand.

Key Responsibilities

1. Spa Operation:

1. 1 the guest experience is consistent

1.2 Ambience, special touches and guest interaction are reviewed and corrected

     whenever they do not meet the required standards.

1.3 All materials and supplies needed to operate to the required standards are

     available without interruption.

1.4 The Spa’s operational and financial figures are reported punctually and

     accurately.

1.5 The spa generates sufficient client feedback to provide relevant and reliable

      guest satisfaction data.

1.6 The Spa’s operations manual is frequently reviewed and updated. All

     aspects of manuals are implemented and monitored.

1.7 Regular communication in the form of conference calls, meetings and

     workshops with relevant personnel is in place.

1.8 All business units receive an appropriate number of visits per year to

     support business performance.

        2. Business unit performance with maximum profitability.

2.1 All business has an annual budget and follows up on their business

     performance against the budget a regular basis.

2.2 All unit managers analyze their P&L statements and take appropriate action

      to positively impact on their results.

2.3 National and local promotions are developed and implemented and

      monitored to enhance revenue.

2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum

      utilization.

2.5 All spas realize sales potential through effective visual merchandising and

      appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each

      spa’s client base.

• An effective succession planning and mentoring scheme is in place to support individual growth and company expansion.
• To have a complete understanding of and adhere to the company’s policy and procedures
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety
• To report for duty punctually and wear the correct uniform with the name badge at all time
• To carry out the other duties as assigned by the management team
• To establish  good relationship and rapport with guests and colleagues
• To ensure the cleanliness and hygiene in work areas