The Quantitative Fieldwork Coordinator assists the Client Service team with day-to-day management of market research studies, to ensure all projects successfully complete on time, within the budget and in accordance with the project specifications, while meeting and exceeding client expectations.
The Fieldwork Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents, vendors, and clients. They will assist with the set-up of the study and other project requirements as needed.
Essential Duties and Responsibilities:
The Fieldwork Coordinator responsibilities listed below are inclusive but not limited to
Project Execution:
- Manage end-to-end project tasks including (but not limited to): link setup and testing, language requests, desk research, quality and audit checks, study invitation setup, deployment of sample, exclusion list management, M3 Wallet approvals, preparation for invoicing, and cost reconciliation.
- Build, update, and track sample plans based on screener specifications.
Fieldwork Coordination:
- Host pretest/pilot interviews for clients, ensuring they are conducted on time and as planned.
- Proactively identify and implement alternative fieldwork strategies to improve response rates and manage costs.
- Monitor and manage partners on quantitative projects throughout the project lifecycle to ensure client expectations are met or exceeded.
- Alert Project Managers when fieldwork strategies are underperforming, timelines are at risk, or quality concerns arise, and collaborate on solutions.
- Coordinate recruitment with supporting team such as Custom Recruitment team and Phone team.
- Submit requests for multichannel recruitment methodologies, including (but not limited to): email campaigns, phone outreach, desk research, SMS, online ads, referral programs, forums, blogs, patient groups, associations, and social media.
Project Closure:
- Send final updates and cost summaries to partners before invoice issuance.
- Track, monitor, and report on sampling performance and project costs to support gross profit improvement and timely delivery.
- Assist Project Managers with invoicing to ensure projects are closed and ready for billing promptly.
Collaboration & Communication:
- Attend project meetings with Project Managers to ensure alignment on specifications, client needs, timelines, and responsibilities.
- Take notes during briefings and meetings and share summaries with attendees.
- Address requests from the Support Team and other stakeholders in a timely manner.
- Partner with Project Managers, Senior Project Managers, and Project Directors to support day-to-day project needs, including administrative tasks and fieldwork planning.