The Director of Consultancy Services is responsible for leading and growing a high-performing team of Project Managers who oversee the execution of both quantitative and qualitative market research projects. This role standardizes and elevates project delivery to optimize client satisfaction, gross profit, operational efficiency, and revenue growth.
This leader will serve as a strategic partner to consulting firms and enterprise clients, ensuring seamless execution while proactively identifying opportunities to strengthen partnerships and expand service offerings. The ideal candidate is consultative, proactive, quick-thinking, commercially minded, and energized by building and leading an evolving area of the business.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Team Leadership & Development
- Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
- Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence.
- Build scalable processes and documentation that support consistent delivery standards.
- Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth.
- Partner with Talent Acquisition to attract, onboard, and retain top industry talent.
- Create a culture of accountability, collaboration, client-centricity, and continuous improvement.
Client & Consulting Firm Partnership
- Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
- Participate in strategic client meetings, business reviews, and solution design conversations.
- Translate client objectives into operationally sound execution strategies.
- Anticipate risks and proactively implement mitigation strategies.
- Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications.
- Identify opportunities to expand service offerings and strengthen long-term partnerships.
Operational Excellence
- Standardize project delivery processes across both qualitative and quantitative research.
- Ensure adherence to timelines, profitability targets, and client satisfaction KPIs.
- Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements.
- Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
- Maintain oversight of panel best practices, sampling quality, and data integrity.
- Ensure smooth handovers and appropriate holiday/coverage planning.
Strategic Growth & Emerging Area Leadership
- Lead the development and scaling of the Consultancy Services function as a strategic growth area.
- Contribute to defining service offerings, positioning, and operational frameworks.
- Drive innovation in methodologies, workflows, and service models.
- Assist in the integration of future acquisitions to ensure best practices are maintained.