MISSION
The Manager, Human Resources – Home Office partners with specific Home Office departments and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo’s Guiding Principles. This role provides leaders with ongoing HR partnership to build engaged, productive and empowered teams. By collaborating with HR Centres of Excellence, the Manager, Human Resources – Home Office ensures the effective delivery of core HR processes—including Recruiting, Onboarding, Performance & Potential, Training & Development, and Total Rewards—driving organizational success through people.
This role supports specific Home Office client groups and is based at Indigo’s Home Office, reporting to the Director, Human Resources.
KEY ACCOUNTABILITIES
Business Partnership
- Build relationships with business leaders and people leaders to establish credibility as a trusted advisor and strategic partner
- Provide sound guidance and support on people plans that contribute to client group strategic decision-making
- Provide communication and change management expertise on business initiatives and support people leaders at all levels to effectively facilitate change
- Understand market trends, business models and business strategy, and translate those requirements to deliver organizational and talent-related insights
- Support organizational design/operational model changes within assigned client groups and impact of changes on talent
- Leverage people analytics to identify risks and implement mitigation strategies, drive insight to enhance overall organizational culture and team effectiveness
- Support various HR initiatives to all assigned client groups
Employee Relations/ Engagement
- Help to define employee engagement goals and action planning strategies to drive increased engagement
- Work with leaders to define and implement tactics that positively impact team culture and enhance overall team performance
- Provide effective coaching, counseling and performance strategies on all employee relations situations in alignment with best practices demonstrating sound understanding of employment law and applicable legislations
- Partner with people leaders on high risk/complex written communications across client groups
Talent Management/ Training & Development/ Staffing
- Work with COEs on development and execution of client group-specific people solutions related to talent management, development planning, succession planning, training programs (facilitation and coordination)
- Support the staffing process for assigned client groups and work with leaders to ensure effective hiring decisions, onboarding & orientation
- Identify talent issues and impacts on business and work with leaders to design plans to address
- Support the administration of foundational HR processes to ensure timely and accurate record keeping in UKG
Liaise between Client Groups and Centres of Excellence (COE)
- Continuous improvement mindset to solve individual issues, and to instill best practices or systems thinking to embed processes and solve for future issues
- Obtain relevant data from HR COEs and interpret for assigned client groups to ensure organizational programs land effectively
- Communicate and support assigned client groups to embed HR programs – e.g., annual processes, succession planning, changes in HR policies/programs, etc.
- Act as subject matter expert for client groups when partnering with COEs on development of people processes, projects and policies