About the job
Reporting to the Recovery Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.
Your Assignment
- You will handle and administer returned and transferred products with the objective of minimizing loss and maximize profit;
- You maintain the store clean, tidy, organized, keep the tools/equipment in good condition and also maintain a safe working environment for co-workers and customers as well;
- You promote knowledge about the store, products, and services to help the customer make proper choices for a better shopping experience;
- You provide sincere customer service by listening to customer’s complaints and offer solution leaving the customer with a positive impression;
- You make sure that recovered items are re-packed, labeled, and priced commencing its pre-sold state;
- You upsell IKEA products by offering the recovered merchandise by promoting wise product knowledge and quality;
- You observe internal rules, policies, and operational procedures and promote workplace safety and quality;
- You collaborate with other departments to ensure everyone understands and contributes to the process of recovery department with a focus on prevention, revenue, and sustainability;
- You project a positive personality by working with enthusiasm, willingness to learn, and grow professionally to achieve the IKEA goal.