The Customer Care Centre Agent role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand.
- You are passionate about getting a good solution for your customers by identifying the customersâ needs and using your knowledge of the IKEA systems and processes to offer solutions.
- You take ownership for resolving your customerâs individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
- You understand the impact of service time responses on the customersâ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
- You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
- You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience.
- You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
- You will be providing support and assistance to IKEA Thailand customers and ensuring best customer experience with IKEA tone of voice.