You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth.
- Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
- Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
- Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
- Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
- Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions.
- Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
- Ensure that you contribute towards actions that will secure “First Time Right” for our customers.
- Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.