About the job
Reporting to the Customer Relations Manager, this Assistant Manager role will enable an easy buying experience for all customers throughout the complete payment process. This includes in particular: securing a fast, easy, and customer-friendly check out, securing a cost-effective payment process, and ensuring payments are handled in a reliable, efficient, and secure way.
Your assignment
- Contribute to the creation and operational implementation of the local customer relations' action plan.
- Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
- Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
- Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment according to the IKEA Safety and Security requirements.
- Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
- Ensure a customer-friendly, efficient, and cost-effective execution of the payments process.
- Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
- Maintain relations with external and internal partners, e.g. cash in transit company.
- Support proactively with customer insights for business and functional improvements.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
- Ensure “First Time Right” mind set is secured with internal stakeholder.