About the job
IKEA for Business is the business-to-business division of IKEA, offering our unique range and solutions to professional customers in office furnishing, residential developments, education, hospitality, and other commercial sectors.
As Sales Coordination / Sales & Service Associate, you play a key role in supporting our B2B sales activities — from coordinating leads and preparing proposals, to following up with customers and ensuring that every business partner experiences the professional, reliable and caring service that IKEA is known for.
You will work closely with Sales Managers and Interior Designers, bridging customer needs with IKEA’s solutions and ensuring smooth processes from first contact to delivery and after-sales.
Your assignment
- Coordinate and process client quotations, purchase orders, invoices, and related documentation in a timely and accurate manner.
- Manage and maintain sales data, order tracking, and client records across relevant systems.
- Support the sales team by preparing presentations, reports, and sales materials for meetings or client engagements.
- Follow up with clients on payment status, delivery progress, and post-sales documentation to ensure smooth completion of orders.
- Coordinate with Fulfilment, Interior Design, and Service Providers to ensure all client requirements are met.
- Respond to client enquiries through phone, email, and online channels, providing professional and timely assistance.
- Ensure all sales transactions and processes comply with IKEA policies, procedures, and financial controls.
- Assist in monitoring stock availability and coordinating with stores or logistics for order fulfilment.
- Support the preparation of internal sales reports and dashboards for management tracking.
- Contribute to continuous improvement by identifying process gaps and supporting workflow enhancement initiatives.