IDV Business Analyst

Anticipated Contract End Date/Length: September 30, 2026
Work set up: Hybrid, 60% office and 40% remote (must be eligible for BPSS)

Our client in the Information Technology and Services industry is looking for a IDV Business Analyst to translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. The role ensures the solution delivers real-world benefits for Helpdesk teams and end users, supporting security transformation and improved operational outcomes across identity verification processes.

What you will do:

• Capture and refine requirements for Helpdesk and Self-Service IDV.
• Map current and future user journeys and identify friction points.
• Document POC criteria, success measures, and acceptance conditions.
• Support testing, stakeholder workshops, and readiness activities.
• Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes.
• Translate business challenges into validated user journeys and functional requirements.
• Articulate business impact and operational improvements linked to identity verification processes.