Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the AOG Department
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
- Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
- Track and Trace Export and Import files and reporting.
- Use operational workflows on daily basis.
- Ensure arrival notices are communicated in timely manner to customer and overseas offices.
- Ensure accurate and timely client and Service Providers billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
- Understand department process flow, looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures are in place and updated.
- Meet KPI standards in accordance with the Company's procedure.
- Overseas communications, timely responses to emails and phone requests (internal and external)
- Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.
Reporting Structure
- AOG Lead, Supervisor and Manager