Air and Ocean Agent will serve in an operations capacity, responsible for processing shipments including accompanying documentation. Major duties and responsibilities to include but not limited to:
- Processing international transportation shipments
- Track and Trace shipments.
- Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
- Accurate and timely data entry into our operating system.
- Dispatch freight.
- Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
- Monitor reports.
- Accurate and timely client billing.
- Contribute to maintaining strong service provider relationships- airlines, steamship lines, trucking companies, and others.
- Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
- Meet key performance indicators to support department, branch, product, and company goals.
- Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
- Training and Development - must obtain required 52 hours of annual training. (company provided)