Scope of Position: The scope of this role is to join our Transcon Team made up of eight other colleagues to ensure timely and accurate movement of freight and information. We pride ourselves on providing an exceptional customer service within the Department. Below are the main responsibilities:
Major Duties and Responsibilities:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Files and reporting information to customers
- Use export Workflow to manage the movement of the shipments
- Ensure accurate and timely client and vendors billing
- Ensure delivery of freight and timely clearance when applicable
- Interact with our customers in arranging their road shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated
- Meet KPI standards in accordance with the Company鈥檚 procedures
- Escalation of problems to Management when necessary