SUMMARY DESCRIPTION:
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.
WHAT YOU DO:
Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee. This list may be edited to the specific job role.
- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
- Rate domestic transportation bills.
- Trace orders as required and notifies customers of any activity concerning their order.
- Ensure accurate and timely client and vendors billing.
- Maintain damage records and backorder logs.
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
- Maintain strong relationships with vendors (trucking companies, and others).
- Provide support with other miscellaneous projects, filing and research
- Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Escalation of problems to Management when necessary
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk