Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture.
Key Responsibilities:
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations:
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
***MUST BE LOCAL***
Shifts:
Monday to Friday 21:00 to 06:00
Tuesday to Thursday 21:00 to 06:00, Friday 1700 – 0200, Saturday, 1200 - 2100