The Distribution Operations Specialist is responsible for ensuring accurate and efficient daily operations of all distribution accounts. This role combines warehouse responsibilities with customer service support.
Responsibilities:
1. Warehouse Operations:
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Receive, count, and inspect inbound shipments accurately.
- Safely unload shipments and move products to appropriate storage locations, utilizing forklift if qualified.
- Maximize space usage in storage areas and ensure proper stock rotation.
- Pick orders accurately and transport them to shipping locations using material handling equipment.
- Verify outbound shipments for accuracy and completeness.
- Maintain equipment and assigned areas in a neat, clean, and orderly fashion.
- Keep accurate inventory records, assist in physical inventories, and cycle counts.
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Must be able to lead, train and coordinate warehouse contract labor to execute all functions according to Expeditors operational excellence expectations
2. Customer Service Support:
- Process and input customer orders and distribution accounts accurately.
- Generate necessary paperwork and information for work orders.
- Run stock reports to check product availability.
- Provide accurate and timely daily operational reports.
- Conduct invoicing and handle billings with associated documentation.
- Coordinate special shipping requests with relevant departments.
- Trace orders and notify customers of any updates.
- Maintain excellent working relationships with customers, promptly responding to inquiries and resolving complaints.
- Handle returned merchandise efficiently and ensure proper credit is given to the customer.
- Assist with clerical tasks, filing, and research.
- Support DST Supervisor in keeping and updating SOPs, process checklists and training guides
expeditors