Ensure accurate and timely data entry into our operating system.
Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
Ensure timely delivery of freight to customers for Import shipments.
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer鈥檚 policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Meet KPI standards, as per the company鈥檚 procedures.
Overseas communications, timely responses to emails and requests (internal and external).
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
To take up additional tasks as required to meet the Department's needs.