Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards, as per the company鈥檚 procedures.
Monitor shipment reports to ensure total customer satisfaction.
Daily review operational reports and work with team on updating event codes.
Audit files and work with the team on meeting operating process standards.
Build and maintaining strong relationships with vendors and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
To take up additional tasks and responsibilities as and when required to meet the Department鈥檚 needs.