Perform the coordinating role and focus on specific designated customers of the company.
Function as back-up on non-customer facing front for Account Managers where support is needed.
Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
Support the department in business development and customer retention by maintaining good relationship with customers.
Manage integrity of shipment and performance data.
Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
Monitor against performance standards per agreed KPI's with customer.
Support with upkeep of rates, SOPs, process improvement where applicable.
Support the accounts receivable process of the customer internally within Expeditors.
Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively.
Support with activities related to managing and improving the EDI with customers.
Support with the new rates/lanes’ approval processes.
Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
Provide administrative assistance to the Account Management department when required.
Work closely with the account managers to uncover customer requirements, qualify opportunities, and propose the right solution.
Support special projects as deemed necessary by the management.