Scope of Position:
To ensure the proper and timely clearance and release of consignments, while providing an exceptional customer service within the Customs Brokerage department.
Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels.
Attention to detail is essential to be successful within this role. Our work environment is team oriented and very fast paced; therefore, a strong candidate must have excellent interpersonal, organizational & time management skills in addition to the professional attitude that exemplifies the Expeditors culture.
Major Duties and Responsibilities:
Operations:
- Ensure customer specific DLSOP (Desk Level Standard Operating Procedure) are utilised in conjunction with consignments documentation and data to fulfill government agencies & our customers’ requirements.
- Verify that all documentation received for customs purposes are compliant and correct and retained within our document retention system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the timely build of a valid customs declaration.
- Track and trace Customs files via your assigned work board.
- Ensure timely customs submission and release of all customs entry types, for all modes of transport to the UK, in line with our KPI’s
- Ensure accurate and timely client billing.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Act as the liaison between the customs authorities (or other government agencies and customers)
- Attend any customs inspections & present documentation to customs authorities where required
- Contribute to maintain strong relationships with customs officers & our customers.
- Ensure compliance at all times to all external and internal policies and regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations.
- Understand the department process flow, constantly looking for areas of improved efficiency.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
Personal Development:
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
Culture:
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.