Import Transcon Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

· Review and support with day-to-day trucking operations.

· Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

· Monitor workboards to ensure internal KPI’s are met e.g. timely data entry.

· Build and maintain strong relationship with the customer.

· Assist in retention calls and complete customer reviews.

· Monitor monthly invoicing.

· Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

· Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

· Be continuously open and positive to implementing new system changes and enhancements with the team.

· Oversee and ensure compliance with Expeditors Operational Process Standards.

· Audit all service providers appointed by the customer.