The Network Management Center (NMC) offers account support services that focus on all aspects of our customersâ business. The NMC delivers exceptional customer service at every turn. This includes transportation, connectivity, and performance analysis. Our team, skilled in data analysis and communication, works to ensure data is meticulously clean, organized, and ready for deployment by using dashboards. This approach is aimed at driving continuous improvement and operational excellence.
This Agent position in 2nd shift (13:00hrs to 23:00hrs / Monday to Friday) is for a role in Expeditorsâ Network Management Center Team. Provides support for a number of Expeditorsâ largest customers in the aviation, automotive, pharmaceutical, retail and technology industries. The team provides oversight of critical logistics shipments, aircraft on ground shipments and other specialized logistics service offerings, such as monitoring temperature-controlled shipments. Works with a wide variety of customers, service providers and district operations internationally to deliver transportation visibility to our customers with exceptional customer service. Your main responsibility will be to become a subject matter expert for each of your customers and to ensure we are executing at the highest levels of service for our customers.
To be successful in this role you must have strong interpersonal skills. You will be responsible and accountable for delivering exceptional customer service across all your accounts. The role will mainly entail : tracking and tracing customer shipments, bookings, critical shipment oversight, and proactive communication with Expeditors districts and service providers to ensure that customers are provided with timely and accurate information.
Major Duties and Responsibilities
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