Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary