Summary Description: To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
- Ensure all classification instructions for all shipments for all customers.
- Monitor duty deferment usage and levels.
- Monitor license/visa applications.
- Ensure all new business is transitioned correctly.
- Make two face-to-face (F2F) calls per week for retention and sales
- Maintain a positive relationship with the Compliance Manager and support all compliance efforts and trainings.
- Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.
- Audit of files in accordance to Authorized Economic Operator (AEO) if any
- Follow up on refunds with customs authorities.
- Management of customs system
- Send client report requests through the available database (expo request, expo reporting)
- Provide content for customer reviews – duty/vat,
- Be open to implementing new system changes and enhancements into your department.
- Review and conduct staff appraisals and one-to-one meeting timely in line with the 3+1 Initiative
- Assist supervisor and key staff with goal setting and monitoring development.