Ensure the proper and timely sorting of emails, logging of entries, and clearance of shipments. (Specificity to Truck clearances) Providing an exceptional customer service within the Customs Brokerage department.
Major Responsibilities:
- Deliver Exceptional customer service
- Ensure accurate and timely data entry into our operating system
- Receive shipment notifications
- Verify all charges due
- Surrender docs and payment to obtain freight release
- Review documents and prioritize
- Submit docs to customs
- Ensure customer profiles are updated and current for assigned accounts
- Support operations where needed
- Meets company standards of 52 hours training per year
- LVS Clearances & Management