Position Reports To: Supervisor/Assistant Manager - Order Management.
Working Place: Danang, Vietnam.
Main tasks:
- Ensure smooth and timely shipment process flow
- Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
Lead level will be required: support the Supervisor/ Manager in the following areas:
- Allocating workloads, monitoring workboard to ensure internal KPI鈥檚 are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the company system
- Monitor invoicing and other company's report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team