To handle end usersā queries in live chat and ensure a prompt response;
To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity;
To resolve any end-usersā disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required;
To sustain discipline in the live chat;
To verify and ensure the quality of operatorsā Live casino service from the end userās perspective;
To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained;
To provide resolutions of the investigated cases to the operators if asked by the manager.