Job Description

Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
Representing the entire range of the Company’s products
Distributing and presenting information to customers about upcoming game releases and opportunities
Establishing and maintaining effective key account relationships
Act as an intermediary between internal departments and customers
Acting as an escalation point for customers for any issues, and drive resolution action
Providing root-cause analysis, driving continuous improvement and execution of solutions
Proactively assessing, clarifying, and validating customer needs on an ongoing basis
Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

About Evolution

Evolution