The Team Leader is responsible to ensure operational excellence at all times.
The main responsibility of the Team Leader is to give full consideration to Online Casino Dealer's needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.
Responsibilities:
- Manage, supervise, coach, motivate and build team spirit
- Be the first point of contact for subordinates
- Present new ideas and policies to prospective teams
- Work within your own team/s to produce the required results and to meet Company targets
- Prepare and monitor teams’ KPI data, create and execute weekly/monthly/quarterly improvement plan
- Participate in subordinates’ recruitment and training process
- Be an example of a star performer and coach other subordinates on shift
- Organize and lead team and individual meetings
- Manage employee expectation and eventual requests
- Establish and maintain cross departmental cooperation
- Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
- Handle disciplinary cases
- Manage projects and deadlines set by your direct managers
- Manage ad-hoc situations which may occur on shift in an appropriate manner
- Manage scheduling process
- Routine floor walks within the studio