SUMMARY OF ROLE AND OBJECTIVES:
- Following ITIL methodology, and utilising the existing Eurofins Policies, the mission of the position ‘Principal Infrastructure Engineer’ is to:
- Own, develop and regularly update the Eurofins Operating System image(s) and associated architecture;
- Validate all created software packages against the working image deployment architecture(s);
- Plan, validate and execute monthly security updates rollout globally;
- Track global OS deployments and OS Patch deployments and prepare remediation actions.
- Contribute to testing, planning and rollout of new patch deployment solutions.
ROLE & OBJECTIVES:
- Creating, managing and maintaining OS images including client and server;
- Certification of new hardware’s (Drivers management) in MDT & SCCM and updating Drivers on regular basis;
- LTI/ZTI Image deployments via MDT, SCCM and troubleshooting infrastructure related issues;
- Working with WDS related configurations and troubleshooting;
- Investigate & troubleshooting driver related issues;
- Distribution of various OS images globally and creating task sequence for custom deployments;
- Building, capturing and updating windows 10 master images with latest releases and inline to Eurofins standards;
- Core application updates on master images on regular intervals;
- Reporting on overall health status of MDT/SCCM Deployment infrastructure;
- WSM skillset is PowerShell/Python scripting skills, to help build scripts to optimise existing processes or build new ones;
- Configuring WDS, configuring PXE, configuring the VM build environment, and integrating SCCM with MDT;
- Creating Distribution Points and distributing the images accordingly via SCCM;
- Creating a deployment Task Sequence and deploying the Task Sequence in an automated way;
- Creating SCCM Packages for Operating System Deployments;
- Deployment of Applications and Software Updates via SCCM:
- Direct involvement in procurement projects (Workstations, Laptops, Mobile Devices), including lifecycle input for consideration in accordance with the Eurofins Technology Roadmap;
- Analyse, prepare and update monthly security updates list released by Microsoft;
- Assess patches released and prepare for global deployments following ITIL process and as per Eurofins requirements and standards;
- Monitor patch deployment infrastructure (WSUS/SCCM SUGs) and remediate if any infrastructure issues;
- Ensure patches are rolled out and reached to all machines globally;
- Work on Active Directory Group polices for patch management;
- Ensure all machines are under patch compliance and action accordingly;
- Ensure all windows 11 machines are under support cycle as per OS life cycle policies;
- Plan and upgrade windows 11 machines on continuous basis (Windows 11 Feature upgrades/Servicing Plans) to adhere support of security updates;
- Global project management with regards to image and software updates deployment, consisting of approved design and piloting before rollout;
- Deliver all services following ITIL methodology for updates deployment and Windows 10 feature upgrades;
- Regular reporting of overall security updates compliance;
- Creating work instructions;
- Flexibility to Work on shifts as required.
EXPERIENCE REQUIRED:
- Comparable field or relevant work experience in Information Technology (min. 6 years)
- IT Experience: 3 + years of IT industry experience.
General Technical Skills:
- Minimum 6 years working in Information Technology with experience or specialization in:
- Microsoft Operating system: Win 7, Win 11;
- MDT 2013, WDS, OSD, WSUS, Intune, SCCM Current Branch
- Desktop Application Support;
- Microsoft Office.
Specific Technical Skills:
A deep understanding and contextual experience with:
- Should have strong experience in Operating System deployments from MDT, SCCM tools.
- Should have strong experience in patch management via WSUS & SCCM.
- Experience in design and installation of OS Deployment infrastructure including WDS, MDT & SCCM.
- In-depth knowledge of OS imaging deployment, SCCM client installation, Software update groups, software distribution, and other SCCM roles.
- Strong on Troubleshooting and Analytical skills on OSD & Patch management.
- Strong knowledge on deployment log files.
- Knowledge of MDT Linked Deployment shares, Database integrations, Model alias configurations & defining software package roles in OS Deployments.
- Should have good knowledge in Group Policies, Customization of Master images.
- Implementation of Windows upgrades – Win 7 to Win 11 and Win 10 to Win 11.
- Patch Management of Physical and Virtual environments through WSUS/SCCM
- Good knowledge on reporting using SQL Queries.
Personal Qualities/Profile:
Autonomous – Proactive – Analytical – Rigorous – Business focused – Good communication and writing skills – Risk oriented sensitivity.
Management capabilities:
Ability to coordinate project tasks from inception to completion including coordination of work with different individuals and teams is mandatory.