Level I - Minimum
- Manage designated technology application portfolio from configuration, maintenance and monitoring
- Provide analysis, architectural design and leadership on small size projects
- Work within defined IT processes and procedures including the company’s internal software development life cycle methodology (SDLC)
- Serve as liaisons between technical and business departments in order to ensure that all requirements and targets are met
- Work under close to moderate supervision with limited latitude for independent judgment
- Consult with senior peers on non-complex projects to learn through experience
- Apply basic application management and administration skills with moderate level of proficiency
- Represent department and the organization favorably and in accordance with established Company standards and associate attributes at all times
- Participate in 24x7 On Call rotation supporting break/fix ticket resolution.
- Other duties as assigned by management
Level II – Fully meets the responsibilities of Level I plus the following: - Manage designated technology application portfolio from reengineering, enhancements and upgrades, to maintenance and monitoring
- Provide analysis, architectural design and leadership on medium and large complexity projects
- Work within and assist with management of defined IT processes and procedures including the company’s internal software development life cycle methodology (SDLC)
- Work with little to no supervision with extreme latitude for independent judgment
- Consult with senior peers on medium to large complexity projects
- Provide guidance and knowledge transfer to peers for areas of expertise
Apply proficient application management and administration skills with moderate level of proficiency