The E-Commerce Platform Owner will own the definition, delivery, and continuous improvement of our new custom developed e-commerce platform and its integration with the respective Laboratory Information Management Systems (LIMS) and ERP, including finance, stock and supply chain management. This platform is to be developed to serve all Eurofins businesses globally that engage customers through e-commerce. The role will partner closely with business stakeholders, sales teams, supply chain experts, and software engineering teams to translate complex business requirements into scalable, user and client-centric digital solutions.
This role requires strong business and technical acumen, outstanding communication and leadership skills, and a proven ability to manage multiple priorities in a dynamic, fast paced global environment.
Key Responsibilities
- Product Ownership & Strategy
- Define and manage the product backlog, roadmap, and priorities for the e-commerce platform and its integration with LIMS, finance and supply chain systems.
- Collaborate with business leaders, scientists, supply chain managers, and IT stakeholders to align product vision with company strategy.
- Translate business requirements into clear user stories and acceptance criteria for software development teams.
- Delivery Management
- Partner with engineering, QA, and DevOps teams to ensure timely, high-quality delivery of product features.
- Facilitate Agile ceremonies (e.g., sprint planning, backlog grooming, reviews, retrospectives).
- Manage dependencies, risks, and cross-functional coordination across global teams.
- Stakeholder Engagement
- Serve as the primary point of contact for internal and external stakeholders on product functionality, roadmap, and delivery progress.
- Balance competing priorities while ensuring the product delivers maximum value to customers and the business.
- Collect and analyze feedback to inform continuous product improvements.
- E-commerce, LIMS & Supply Chain Integration
- Oversee integration between the e-commerce platform, LIMS, finance, stock, and supply chain systems, ensuring seamless data flow and process automation.
- Ensure compliance with regulatory and quality standards relevant to multiple geographies, products and industries including biopharmaceuticals, clinical diagnostics, and direct to consumer sales.
- Optimize workflows for inventory management, order fulfillment, and laboratory operations.