This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels.
The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change.
Experience:
If you have 18+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.
Skills:
We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate.
This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.
This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels.
The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change.
eurofins