Company: Eurofins BioPharma Product Testing Europe (BPEU)
Are you an experienced IT Support Specialist looking for a dynamic and international environment? Do you enjoy working close to users, solving real-world technical challenges, and supporting laboratory operations that contribute to global health and safety?
Eurofins BPEU is expanding its IT Operations team and we are looking for a skilled and motivated IT Field Support Specialist (L2) to join us in Bratislava, supporting our laboratories in Brno and Budapest on a weekly basis.
About the Role
As an IT Field Support Specialist (L2), you will be the primary onsite IT contact for our Bratislava laboratory while also traveling weekly to Brno and Budapest to provide hands-on support. You will work in close collaboration with European and global IT teams to ensure the smooth operation of workplace devices, laboratory instrument computers, network connectivity, and business applications.
This is an exciting, autonomous field role in a scientifically regulated environment, ideal for someone proactive, service-oriented, and eager to grow.
English is the main working language across all supported sites.
What You Will Do
鈥rovide on-site and remote IT support for users, systems, and laboratory instrument computers.
鈥og, diagnose, and resolve incidents and service requests within defined SLAs.
鈥roubleshoot hardware, software, and network connectivity issues.
鈥mage, configure, and maintain user and instrument PCs according to company standards.
鈥upport GxP-regulated laboratory environments, ensuring proper documentation and compliance.
鈥oordinate with instrument vendors, software suppliers, and global IT teams.
鈥aintain accurate IT asset and configuration documentation.
鈥xecute small to medium local IT projects.
鈥rovide weekly onsite assistance in Brno and Budapest (minimum one day per site).
鈥ct as the key onsite IT representative for Bratislava with a strong sense of ownership.
鈥ommunicate clearly and professionally with stakeholders at all organizational levels.
鈥arry out additional duties consistent with the role and with manager support
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