IT Field Support Specialist (L2)

Company: Eurofins BioPharma Product Testing Europe (BPEU)
Are you an experienced IT Support Specialist looking for a dynamic and international environment? Do you enjoy working close to users, solving real-world technical challenges, and supporting laboratory operations that contribute to global health and safety?
Eurofins BPEU is expanding its IT Operations team and we are looking for a skilled and motivated IT Field Support Specialist (L2) to join us in Bratislava, supporting our laboratories in Brno and Budapest on a weekly basis.

About the Role
As an IT Field Support Specialist (L2), you will be the primary onsite IT contact for our Bratislava laboratory while also traveling weekly to Brno and Budapest to provide hands-on support. You will work in close collaboration with European and global IT teams to ensure the smooth operation of workplace devices, laboratory instrument computers, network connectivity, and business applications.
This is an exciting, autonomous field role in a scientifically regulated environment, ideal for someone proactive, service-oriented, and eager to grow.
English is the main working language across all supported sites.

What You Will Do
•Provide on-site and remote IT support for users, systems, and laboratory instrument computers.
•Log, diagnose, and resolve incidents and service requests within defined SLAs.
•Troubleshoot hardware, software, and network connectivity issues.
•Image, configure, and maintain user and instrument PCs according to company standards.

•Support GxP-regulated laboratory environments, ensuring proper documentation and compliance.
•Coordinate with instrument vendors, software suppliers, and global IT teams.
•Maintain accurate IT asset and configuration documentation.
•Execute small to medium local IT projects.
•Provide weekly onsite assistance in Brno and Budapest (minimum one day per site).
•Act as the key onsite IT representative for Bratislava with a strong sense of ownership.

•Communicate clearly and professionally with stakeholders at all organizational levels.
•Carry out additional duties consistent with the role and with manager support